Knowledge Base search does not work and the AHD10907:Internal error

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Article ID: 185605

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

When trying to search in Knowledge tab, encountering error: AHD10907:Internal error. Please request assistance from system admin.

Environment

Release : 17.1

Component : SDM KNOWLEDGE MANAGEMENT

Resolution



Run the comomand pdm_k_reindex.

Additional Information

When to Use pdm_k_reindex