Knowledge Base search does not work and the AHD10907:Internal error

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to search in Knowledge tab, encountering error: AHD10907:Internal error. Please request assistance from system admin.

Environment

Release : 17.1

Component : SDM KNOWLEDGE MANAGEMENT

Resolution

Run the comomand pdm_k_reindex.

Additional Information

When to Use pdm_k_reindex