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Unable to launch reports - embedded URL invalid

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Article ID: 185601

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Updated On:

Products

NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I am trying to run at a glance reports for several systems, regardless of options selected the following error occurs:

An unknown error occurred.



Cause

- nisapi_wasp 

Environment

Release : 9.1.0

Component : UIM - UNIFIED REPORTER

Resolution

"nisapi_wasp_903_hf2.zip" resolves this issue in 9.02. This should also work in UIM 9.20 since the nisapi version is also 9.03 in 9.20. Please check the hotfix site for the patch and/or reach out to support to request the patch.

Steps to deploy the patch:

1. Deactivate wasp probe in UMP Robot.

2. In UMP Robot, move <UIM>/probes/service/wasp/work/* to other folders for backup.

3. In UMP Robot, move <UIM>/probes/service/wasp/webapps/nisapi folder to any other folder for backup.

IMPORTANT!!!
(*) Do not touch <UIM>/probes/service/wasp/webapps/*.war

4. In the Primary HUB Robot, backup <UIM>/archive/nisapi_wasp.zip

5. Add the provided fix (nisapi_wasp_903_hf2.zip) to the local archive using IM/Adminconsole.

(*) If you get "override existing archive ?" prompt, proceed with Yes.

6. Deploy the package (nisapi) to UMP Robot.

(*) Verify the below files in the UMP Robot have been updated.

<UIM>/probes/service/wasp/webapps/nisapi.war

7. Activate wasp probe in the UMP Robot.

8. Clear out your browser cache and verify if the issue is resolved.

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