Guidance: Unable to Start Service 'CA-Unicenter (Remote)'

Products

• Unicenter Job Management Option

Issue/Introduction

Following installation and configuration of UJMA 11.2 SP2 CUM 1, attempts to start the service fail.

PS C:\Users\S307596> ccicntrl start
Starting Service 'CA-Unicenter (Transport)'
Started Service 'CA-Unicenter (Transport)'
Starting Service 'CA-Unicenter (NR-Server)'
Started Service 'CA-Unicenter (NR-Server)'
Starting Service 'CA-Unicenter (Remote)'
Service 'CA-Unicenter (Remote)' Stopped unexpectedly. Please check configuration.

Services on many other servers are correctly operating, connected to the CCI TCP Gateway.

The UJMA configuration from standardized local documentation is correct as near as we can tell.  The server on which UJMA is installed can traceroute to the CCI TCP Gateway.

Note: Site documentation is being used as a standard without the benefit of a site SME for this installation.

Please assist by contacting the Windows system administrator:

 

 

Environment

Release : 11

Component : UNICENTER UNIVERSAL JOB MANAGEMENT AGENT

Resolution

check the installation path \CAIUSER\ccirmtd.rc file, it should have at least 1 entry for LOCAL and if you are connecting to any Non-Windows systems REMOTE entries for those.