Within CA Service Desk Manager (CA SDM) in the result list screens, for example Incident List, can the "Expand All" be set by default?

Article Id: 18553

Status: Published

Updated On: 14-02-2018 08:25

Legacy Id: TEC610900

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Out of the box, there is no way to automatically expand the display on a CA SDM list page.

However, this can be achieved via a form customization using Web Screen Painter (WSP).

Open one of the list screens (list_XXXX.HTMPL) via WSP.

Enter the following code in the BODY tag of the form

onLoad="javascript:expandAll()"

This will cause the list to always be loaded with the list items expanded by default.

Please note that this since this is a customization, therefore is outside the scope of the standard CA Support provisions.

Environment:

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: