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The following error occurs when adding a condition to a macro AHD05319: Error creating new macro"
Article ID: 185513
Updated On:
Products
CA Service Desk Manager
Issue/Introduction
When adding a new condition to macro it fails with an error
spelsrvr 1660 ERROR macro.spl 124 Error validating macro:
...
) && getval_by_name("group") == (uuid) "B976A14090'
web:local 1160 ERROR freeaccess.spl 25889 update checkin of macro:400144 failed: AHD05319: Error creating new macro
Cause
This error is due to the maximum size set in the ntext field in the database which is 4000, notice that the error shows that the last part of the condition is truncated.
...
) && getval_by_name("group") == (uuid) "B976A14090'
The typical uuid is longer that the one above and it ends with two quotes not with a single quote.
uuid) "7C16AB9E4E22A24C83CD3EA83232D9E6"
...
) && getval_by_name("group") == (uuid) "B976A14090'
The typical uuid is longer that the one above and it ends with two quotes not with a single quote.
uuid) "7C16AB9E4E22A24C83CD3EA83232D9E6"
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
It is not possible to create a macro with conditiions that have more 4.000 chatacters this is an expected behavior, Out of the box the field cannot be edited with the Web Screen Painter.
Feedback
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