Error "javax.mail.MessagingException: A2 BAD Request is throttled. Suggested Backoff Time" When using Get Email Content Operator in PAM

Products

• CA Service Management - Service Desk Manager
• Process Automation Manager
• CA Service Desk Manager

Issue/Introduction

When using Get Email Content Operator in PAM, there are execution delays and the following error appears in c2o.log:

ERROR [com.optinuity.c2o.service.serviceoperation.mailserviceoperation.MailWrapper] [45-56005648ffed] Unable to retrieve messages with specified criteria

javax.mail.MessagingException: A2 BAD Request is throttled. Suggested Backoff Time

nested exception is:

com.sun.mail.iap.BadCommandException: A2 BAD Request is throttled. Suggested Backoff Time:

...

Unable to get the message envelope

java.lang.Exception: Unable to get the message envelope

Environment

Release : 4.2

Component : PROCESS AUTOMATION

Cause

This is a problem in the Office365 side related to the allowed connections for the email account being used.

Resolution

Contact the Office 365 administrator to increase the number of allowed connections to the account being used.