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Error "javax.mail.MessagingException: A2 BAD Request is throttled. Suggested Backoff Time" When using Get Email Content Operator in PAM
Article ID: 185510
Updated On:
Products
CA Service Management - Service Desk Manager
Process Automation Manager
CA Service Desk Manager
Issue/Introduction
When using Get Email Content Operator in PAM, there are execution delays and the following error appears in c2o.log:
ERROR [com.optinuity.c2o.service.serviceoperation.mailserviceoperation.MailWrapper] [45-56005648ffed] Unable to retrieve messages with specified criteria
javax.mail.MessagingException: A2 BAD Request is throttled. Suggested Backoff Time
nested exception is:
com.sun.mail.iap.BadCommandException: A2 BAD Request is throttled. Suggested Backoff Time:
...
Unable to get the message envelope
java.lang.Exception: Unable to get the message envelope
Cause
This is a problem in the Office365 side related to the allowed connections for the email account being used.
Environment
Release : 4.2
Component : PROCESS AUTOMATION
Resolution
Contact the Office 365 administrator to increase the number of allowed connections to the account being used.
Feedback
Yes
No
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