Error "javax.mail.MessagingException: A2 BAD Request is throttled. Suggested Backoff Time" When using Get Email Content Operator in PAM

Products

• CA Service Management - Service Desk Manager
• Process Automation Manager
• CA Service Desk Manager

Issue/Introduction

When using Get Email Content Operator in PAM, there are execution delays and the following error appears in c2o.log:

ERROR [com.optinuity.c2o.service.serviceoperation.mailserviceoperation.MailWrapper] [45-56005648ffed] Unable to retrieve messages with specified criteria

javax.mail.MessagingException: A2 BAD Request is throttled. Suggested Backoff Time

nested exception is:

com.sun.mail.iap.BadCommandException: A2 BAD Request is throttled. Suggested Backoff Time:

...

Unable to get the message envelope

java.lang.Exception: Unable to get the message envelope

Cause

This is a problem in the Office365 side related to the allowed connections for the email account being used.

Environment

Release : 4.2

Component : PROCESS AUTOMATION

Resolution

Contact the Office 365 administrator to increase the number of allowed connections to the account being used.