Unable to launch the EEM UI received a 404 Error and Spin.conf file empty.

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Article ID: 18551

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Updated On:

Products

DIRECTORY EMBEDDED ENTITLEMENTS MGR CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Service Desk Manager CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent CA Process Automation Base

Issue/Introduction

The spin.conf files are stored at the following location:

  • Windows: %IGW_LOC%
  • Linux and UNIX: $IGW_LOC

If zero '0' bytes, no data in the file. (Usually caused by a storage problem on hardware)

Stop the iGateway service on both servers

Copy the spin.conf file from a working machine or recover this file from a Backup

Copy the file to the problem server

Restart the iGateway services.

Environment

Release:
Component: ETEIAM