WebApp does not launch after enabling the SSL support

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

OneClick WebApp does not launch after enabling HTTPS for it, as per:

TechDocs : DX NetOps Spectrum 23.3 : Configure HTTPS for the OneClick WebApp

Environment

DX NetOps Spectrum currently supported releases

Resolution

Modify the Main Arguments of the WebApp Launcher Configuration as follows:

 

port 8443 -ssl true -contextPort 43000 -compress 9 ${customArgs}

Additional Information

Further help in troubleshooting WebApp SSL issues is found in our TechDocs under:

TechDocs : DX NetOps Spectrum 23.3 : Troubleshooting OneClick WebApp

Troubleshooting Enabling the HTTPS support

This section discusses the procedure to troubleshoot any error while enabling the HTTPS Support.

 

Follow these steps:

1. Log in to the OneClick WebApp administration page. Refer to the $SPECROOT/webtomcat/conf/server.xml file for webapp port details.
   Default URL: https://<webapp-hostname>:<webapp-port>/spectrum
2. Log in with the spectrum/spectrum as a username/password.
3. Select Manage.
4. Check whether the OneClick WebApp is enabled or not. If it is not enabled you see the Enable button on the top right corner.
5. Select Enable, if the option is in the disable state.
6. Select Show Config, If it is already enabled. The JVM arguments contain the trustStore path and password under the application.
7. Verify the data with OneClick Tomcat server.xml configuration.
8. Navigate to the Launcher configuration, Main arguments.
9. Verify that arguments point to the localhost, where the HTTPS port and the -ssl is set to true.