UIM - sdgtw variable arrival time set as epoch and not in readable format

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Article ID: 185489

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

This article explains how to convert the time origin/arrival field from Unix Epoch to Human Readable Format for alerts generated from UIM and transferred to a Service Desk application, using the sdgtw probe.  

Environment

Component : UIM - SDGTW

Resolution

Running the latest version of the sdgtw probe (v2.20) add the following keys / values under the setup section of the sdgtw.cfg via the probe's Raw Configure GUI:

convert_time_to_date_format = true 
date_format = dd/MM/yy HH:mm:ss (this is the format used by default)

Note: Take a backup of the probe cfg before making any changes. 

Additional Information

Can I change the format of the Time_Origin Field in UIM so that I can map it in the sdgtw probe ServiceNow field? - https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=783325#bmf0fe527d-4080-4cd4-bf82-e6bc7a3effbf