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UIM - sdgtw variable arrival time set as epoch and not in readable format


Article ID: 185489


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


This article explains how to convert the time origin/arrival field from Unix Epoch to Human Readable Format for alerts generated from UIM and transferred to a Service Desk application, using the sdgtw probe.  


Component : UIM - SDGTW


Running the latest version of the sdgtw probe (v2.20) add the following keys / values under the setup section of the sdgtw.cfg via the probe's Raw Configure GUI:

convert_time_to_date_format = true 
date_format = dd/MM/yy HH:mm:ss (this is the format used by default)

Note: Take a backup of the probe cfg before making any changes. 

Additional Information

Can I change the format of the Time_Origin Field in UIM so that I can map it in the sdgtw probe ServiceNow field? -