incorrect "Device" name listed under the interfaces pane.

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Article ID: 185482

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We have 8 juniper devices that all seem to exhibit the same behavior in CAPC. looking at the :Device" column under the interfaces pane for a specific device, the device name is of a different device for almost all interfaces. We tried simply "updating all metric families" on the devices, that proved to change nothing. Then we tried a "Rediscover" on all the devices an and no change.

Cause

consolidation on CAPC assigned the incorrect parent to an interface. 

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

If this occurs it is most likely a consolidation issue and will require engineering assistance. Please contact support.