Copying a Change Order occasionally causes error HTTP 404.15 - Not Found

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In some circumstances, when an Analyst copies a Change Order, the following error appears:

HTTP Error 404.15 - Not Found

The request filtering module is configured to deny a request where the query string is too long.
Please see the new attachment.

This problem has been reported with users running Fire Fox 26 so far.

Solution:

Refer to the following Microsoft documentation:

http://www.iis.net/configreference/system.webserver/security/requestfiltering/requestlimits

Request Limits <requestLimits>

"Overview:

The <requestLimits> element specifies limits on HTTP requests that are processed by the Web server. These limits include the maximum size of a request, the maximum URL length, and the maximum length for a query string. In addition, the<requestLimits> element can contain a collection of user-defined HTTP header limits in the <headerLimits> element, which allows you to define custom settings on HTTP headers."

The document mentioned provides explanations on what to change in IIS to accommodate the string and resolve the problem.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: