Spectrum NCM Configuration Capture Failing using Telnet/FTP with an unknown error

Products

• CA Spectrum

Issue/Introduction

Spectrum NCM Configuration Capture Failing using Telnet/FTP with an unknown error

Resolution

If you run a sniffer trace on the SpectroSERVER machine and reproduce the issue, you will see the following error within the packet capture:

Telnet
    Data: \r\n
    Data: %Error opening ftp://<IP_ADDRESS>/SCM_0x1014b0f (Undefined error)

This error is generally due to a FTP configuration or permissions issue. We would recommend you review our documentation on this setup linked below:

Configure an FTP Server

You will also want to ensure that the device is configured with the correct FTP credentials.