Spectrum NCM Configuration Capture Failing using Telnet/FTP with an unknown error

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Article ID: 185476

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum NCM Configuration Capture Failing using Telnet/FTP with an unknown error

Environment

Release : 10.3.x , 10.4.x

Component : Spectrum Applications

Resolution

If you run a sniffer trace on the SpectroSERVER machine and reproduce the issue, you will see the following error within the packet capture:

Telnet
    Data: \r\n
    Data: %Error opening ftp://<IP_ADDRESS>/SCM_0x1014b0f (Undefined error)

This error is generally due to a FTP configuration or permissions issue. We would recommend you review our documentation on this setup linked below:

Configure an FTP Server
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-1/managing-network/network-configuration-manager/network-configuration-manager-configurations.html#concept.dita_2d0b10e7cf5fa2a5376e882a32f3f7ed78f3e223_ConsiderationsWhenUsingRemoteTFTPorFTPServers

You will also want to ensure that the device is configured with the correct FTP credentials.