After upgrading NFA Console to 10.0.3 the Netqos ReporterAnalyzer Pump Services doesn't appear in services

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Article ID: 185461

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

After upgrading the console to 10.0.3, the NetQoS Reporter/Analyzer Pump Service does not appear in services.

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Resolution

If you have another working NFA Console you can export the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetQoSReporterAnalyzerPumpService registry key to a .reg file, then copy that to your NFA Console server, and double click that file to import it.

If the server you are copying it from was installed to a different path you will need to open regedit and edit the ImagePath key to reflect the installation drive and path like in the screenshot below.




After the registry key is imported you will need to reboot the server and you should see the service.

If you do not have another NFA Console server to pull the registry file from, please contact support and reference this document. 

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