UIM - Unlock MCS Profiles locked with Red Cross

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Article ID: 185459

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Some MCS Profiles are locked and show a Red Cross and they cannot deleted. This is preventing profile deployment in the target robots. 
How do I unlock these MCS profiles? How can I delete stuck MCS profiles? 


I have checked the KB UIM - All Monitoring Configuration Services (MCS) Profiles Locked However, I don't have have any templates have the status of "migrating".

Cause

The profiles in error state are stuck in MCS and they cannot be deleted via MCS GUI so they must be deleted manually. 

Environment

Release : 9.2.0

Component : UIM - MON_CONFIG_SERVICE

Resolution

To manually delete these Profiles follow this procedure:


1 -- Deactivate mon_config_service probe


2 -- Execute the following queries against your UIM DB:


--Identify the error state profiles:

select profileId from ssrv2profile where status='error'


--Delete the profile configurations related to the error state profiles:

delete from ssrv2configvalue where profile in (select profileId from ssrv2profile where status='error')


--Delete the locked Red cross profiles:

delete from ssrv2profile where status='error'

3 -- Activate mon_config_service probe

Additional Information

Related KB's:

UIM - Find all hosts with failed MCS profiles

UIM - All Monitoring Configuration Services (MCS) Profiles Locked

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