UIM - Unlock stuck / error state MCS Profiles

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Article ID: 185459

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Some MCS Profiles are locked and show failure or greyed-out delete icons so they cannot be deleted.
 
This is preventing profile deployment in the target robots. 

How do I unlock these MCS profiles? How can I delete stuck MCS profiles? 
 
 
 


I have checked the KB UIM - All Monitoring Configuration Services (MCS) Profiles Locked However, I don't have any templates that have the status of "migrating".

Cause

The profiles in error state are stuck in MCS and they cannot be deleted via MCS GUI so they must be deleted manually. 

Environment

Release : 9.2.0, 20.X

Component : UIM - MON_CONFIG_SERVICE

Resolution

To manually delete these Profiles follow this procedure:


1 -- Deactivate mon_config_service probe


2 -- Execute the following queries against your UIM DB:


--Identify the error state profiles:

select profileId from ssrv2profile where status='error'


--Delete the profile configurations related to the error state profiles:

delete from ssrv2configvalue where profile in (select profileId from ssrv2profile where status='error')


--Delete the locked Red cross profiles:

delete from ssrv2profile where status='error'

3 -- Activate mon_config_service probe

Additional Information

Related KB's:

UIM - Force MCS to redistribute all the profiles which have previously failed (broadcom.com)

UIM - Find all hosts with failed MCS profiles

UIM - All Monitoring Configuration Services (MCS) Profiles Locked

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