Alarms from cdm probe not being cleared - cdm MCS Enhanced Profile

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are having problems with some cdm probe alarms that are not being cleared automatically.

Alarms of CPU, Disks and Memory are being created when the metrics reach the thresholds, but are not being cleared when the same metrics decrease value.

This behavior is occurring for both Linux and Windows servers. We are using MCS enhanced profiles and the probes are in the latest version available.

Our environment:

OS Windows 2016

UIM 9.2

hub-9.20HF6

cdm-6.42

cdm_mcs_templates-6.42

robot-9.20HF7

mon_config_service-9.20hf2

 

Environment

Release : 9.2.0

Component : UIM - MON_CONFIG_SERVICE

Resolution

Robot_update-9.20HF10 build