Error logging into ITAM 12.9. The server was unable to process the request due to an internal error. For more information about the error, either turn onIncludeExceptionDetailInFaults

Article Id: 18544
Status: Published
Updated On: 14-02-2018 08:25
Legacy Id: TEC612378
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

Error logging into ITAM 12.9. The server was unable to process the request due to an internal error. For more information about the error, either turn on

IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.

Solution:

Check the version number of CA.Application.Web.WCF.dll under WCF Service\bin by right clicking the file. Go to Properties - Details.

Open the web.config under the same folder. Check the version for ITAMServiceBehavior. Verify it is the same.

If it is not the same, make a backup of the web.config file, change the version and retest.

Environment:

Release:
Component: BITCM