Error logging into ITAM 12.9. The server was unable to process the request due to an internal error. For more information about the error, either turn onIncludeExceptionDetailInFaults

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Article ID: 18544

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Error logging into ITAM 12.9. The server was unable to process the request due to an internal error. For more information about the error, either turn on

IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.

Solution:

Check the version number of CA.Application.Web.WCF.dll under WCF Service\bin by right clicking the file. Go to Properties - Details.

Open the web.config under the same folder. Check the version for ITAMServiceBehavior. Verify it is the same.

If it is not the same, make a backup of the web.config file, change the version and retest.

Environment

Release:
Component: BITCM