com.firehunter.ump.exceptions.DataFactoryException : There are no alarm services

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Below is the error  getting in USM console .

An unknown error has occurred.

Refreshing your browser may resolve the issue.

Details:

com.firehunter.ump.exceptions.DataFactoryException : There are no alarm services available!

Please check the log for more information.

Environment

UIM & UMP : 8.51

EMS 9.01

Resolution

The alarm services error is related to ems probe
.In this particular case checked the ems address configuration is correct in wasp.cfg but the ems port was not accessible from the ump server 
This was checked by telnet from ump server to the ems probe ip and port 
Enabling the ems port accessibility from ump server resolved the issue