After running pdm_configure, the changes done on web.cfg file will be back to the original values.

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Article ID: 18543

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Service Desk is configured as Conventional configuration mode.

If we modify values, such as Dateformat, in web.cfg and web.cfg.tpl files stored under $NX_ROOT\bopcfg\www folder on the primary server, the settings will be back to the original ones after running pdm_configure.

Solution:

This is working by design.

In order to keep the changes on web.cfg after running pdm_configure on the primary server, you need to modify web.cfg.tpl stored under $NX_ROOT\samples\pdmconf folder as well as web.cfg located in $NX_ROOT\bopcfg\www folder.

Environment

Release:
Component: ARGIS