Error "en_US" is not a supported language

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

I'm trying to upgrade our production the Spectrum OneClick Server from version 10.3.2 to 10.4.1.  I was able to upgrade the Spectrum Remote Administration (SRA).  However, when I try to install the Spectrum component, I'm getting the following error after choosing the language:

 The following locale entries were verified on the OS 

LANG="en_US.UTF-8"
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME=C
LC_COLLATE=C
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL= "en_US.UTF-8"

 

 

Environment

Release : 10.4.1

Component : Spectrum 

Cause

The version.dat file was missing from the file structure

total 17472
drwxr-sr-x.  8 spectrum dcs.nhm     4096 Feb 28 12:49 ./
drwxrwxrwt. 57 root     root        8192 Mar  2 15:03 ../
-rwxr-xr-x.  1 spectrum dcs.nhm     5097 Jan 11 09:24 CASpectrum_ProcessRegister.sh*
-rwxr-xr-x.  1 spectrum dcs.nhm     1471 Jan 11 09:24 CASpectrum_UpgradePreinstall.sh*
drwxr-sr-x.  2 spectrum dcs.nhm       24 Jan 11 10:15 TL1GW/
drwxr-sr-x.  2 spectrum dcs.nhm       20 Jan 11 10:11 bin/
-rwxr-xr-x.  1 spectrum dcs.nhm      316 Jan 11 09:24 distinst.version*
drwxr-sr-x.  4 spectrum dcs.nhm       37 Jan 11 10:11 i18n/
-r-xr-xr-x.  1 spectrum dcs.nhm     3187 Jan 11 09:24 installer*
drwxr-sr-x.  5 spectrum dcs.nhm     4096 Feb 28 16:05 linux/
drwxr-sr-x.  3 spectrum dcs.nhm       38 Jan 11 10:11 sdic/
drwxr-sr-x.  3 spectrum dcs.nhm       18 Jan 11 10:11 sdmc/
-rwxr-xr-x.  1 spectrum dcs.nhm     7041 Jan 11 09:24 setup.png*
-r-xr-xr-x.  1 spectrum dcs.nhm 17833696 Jan 11 09:56 setuplin.exe*
-rwxr-xr-x.  1 spectrum dcs.nhm      561 Jan 11 09:24 setuplin.ini*
-rwxr-xr-x.  1 spectrum dcs.nhm       14 Jan 11 10:14 version.dat*

Incorrect file structure

% ls -al
total 17468
drwxr-sr-x.  8 spectrum dcs.nhm     4096 Jan 27 16:42 ./
drwxrwxrwt. 57 root     root        8192 Mar  2 15:04 ../
-rwxr-xr-x.  1 spectrum dcs.nhm     5097 Jan 11 09:24 CASpectrum_ProcessRegister.sh*
-rwxr-xr-x.  1 spectrum dcs.nhm     1471 Jan 11 09:24 CASpectrum_UpgradePreinstall.sh*
drwxr-sr-x.  2 spectrum dcs.nhm       24 Jan 11 10:15 TL1GW/
drwxr-sr-x.  2 spectrum dcs.nhm       20 Jan 11 10:11 bin/
-rwxr-xr-x.  1 spectrum dcs.nhm      316 Jan 11 09:24 distinst.version*
drwxr-sr-x.  4 spectrum dcs.nhm       37 Jan 11 10:11 i18n/
-r-xr-xr-x.  1 spectrum dcs.nhm     3187 Jan 11 09:24 installer*
drwxr-sr-x.  5 spectrum dcs.nhm     4096 Feb 24 16:33 linux/
drwxr-sr-x.  3 spectrum dcs.nhm       38 Jan 11 10:11 sdic/
drwxr-sr-x.  3 spectrum dcs.nhm       18 Jan 11 10:11 sdmc/
-rwxr-xr-x.  1 spectrum dcs.nhm     7041 Jan 11 09:24 setup.png*
-r-xr-xr-x.  1 spectrum dcs.nhm 17833696 Jan 11 09:56 setuplin.exe*
-rwxr-xr-x.  1 spectrum dcs.nhm      561 Jan 11 09:24 setuplin.ini*

Resolution

The version.dat file was missing from the file structure . The install directory was recreated and then untar the image again. The version.dat file was visible again and the upgrade ran successfully.