Governance import stuck at 80%

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Article ID: 185413

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

Identity Governance import becomes stuck at 80%.  In the logs the following error is observed:

ERROR [com.eurekify.businessflow.bb.importConnector.SyncRACI] (taskExecutorServiceContainer-2) Failed to sync RACI, model configuration: [your universe name_Model].

Applications,EndPoint=your endpoint name-(endpoint),Namespace=ActiveDirectory,Domain=im,Server=Server does not have the field {field name}

Cause

An field is mapped in the universe but does not exist on the endpoint

Environment

Release : 14.x

Component : Identity Governance

Resolution

  1. Review your workflow noting the time the import got stuck. 
  2. Cross reference the time the import became stuck with the eurekify.log file.
  3. Note the cause of the failure to sync the RACI. 
  4. Review your universe configuration and any mappings on the defined endpoint for the connector.  You want to look for the specific field name that was called out in the error.
For example if the error reads: Applications,EndPoint=your endpoint name-(endpoint),Namespace=ActiveDirectory,Domain=im,Server=Server does not have the field Owner

You will want to remove the mapping for Owner and add the correct mapping that correlates to your endpoint. 

Additional Information

For additional information refer to using the CA IAM connector server documentation: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-governance/14-3/configuring/connect-to-endpoint-systems/using-the-ca-iam-connector-server.html