After upgrade to Endpoint Protection 14.2 RU1 MP1 previous version folders are left over.

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Article ID: 185409

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrading to Symantec Endpoint Protection (SEP) 14.2 RU1 MP1 previous versioned folders are left over after reboot.

File and directories are being left behind in C:\ProgramData\Symantec\Symantec Endpoint Protection\14.2.770.0000.105 and C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.770.0000.105

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

Workaround

Add a Tamper Protection exception for C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.4815.1101.105\Bin\Roru.exe

Additional Information

ESCRT-2546