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Endpoint Protection Services or Drivers not starting on some computers
Article ID: 185400
Updated On:
Products
Endpoint Protection
Issue/Introduction
Certain drivers and services are not starting at computer startup. They show as not running. Services and drivers include:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the
*ServiceName* service.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
The *ServiceName* service failed to start due to the following error:
The service did not respond to the start or control request in a timely
fashion
- Symantec Endpoint Protection
- Symantec Endpoint Protection Hardening Prevention
- Symantec Endpoint Protection Hardening Detection
- Symantec Endpoint Protection Hardening Utility
- Symantec Endpoint Protection Hardening CAF Service
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the
*ServiceName* service.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
The *ServiceName* service failed to start due to the following error:
The service did not respond to the start or control request in a timely
fashion
Cause
The service startup needs longer to completely start. This situation is not common.
Environment
Release : 14.2.2 MR1
Resolution
Increasing the timeout value for Service Startup resolves this issue.
Feedback
Yes
No
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