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Endpoint Protection Services or Drivers not starting on some computers
Article ID: 185400
Certain drivers and services are not starting at computer startup. They show as not running. Services and drivers include:
- Symantec Endpoint Protection
- Symantec Endpoint Protection Hardening Prevention
- Symantec Endpoint Protection Hardening Detection
- Symantec Endpoint Protection Hardening Utility
- Symantec Endpoint Protection Hardening CAF Service
Errors in the Windows Event Log:Event Type: ErrorEvent Source: Service Control ManagerEvent Category: NoneEvent ID: 7011Description:Timeout (30000 milliseconds) waiting for a transaction response from the*ServiceName* service.Event Type: ErrorEvent Source: Service Control ManagerEvent Category: NoneEvent ID: 7000The *ServiceName* service failed to start due to the following error:The service did not respond to the start or control request in a timelyfashion
The service startup needs longer to completely start. This situation is not common.
Increasing the timeout value for Service Startup resolves this issue.