Attachments Receiving Error when Added to Collaboration Tab

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Article ID: 185377

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

An error occurs when trying to attach a document to the Collaboration tab of a project. 

DMS- 01022: Could not upload <File_Name>.<extension>. See the allowable file types that can be uploaded. 

Environment

Release : All Releases

Component : CA PPM COLLABORATION

Resolution

The allowable file types are listed on the same page where the files are being uploaded, right above the 'Current Location' and 'Select Files' fields. 
 
To be able to upload the document with the extension specified in the error message (example: Test.docx), either:

1. Add the extension (docx) under the 'Authorized File Extensions' under Administration - System Options. Add the extension onto the previously listed extensions with no commas and no spaces. For example: jar,xml,docx

OR

2. Clear out the existing extensions under the 'Authorized File Extensions' under Administration - System Options. This will allow all file types to be uploaded.