Unable to Print or Email from CA NFA

book

Article ID: 185342

calendar_today

Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Print and email options are not working from CA NFA console.

Getting below mentioned error whenever we tried to print or email from NFA.


Error:

Error: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.

Stack Trace:

at System.Security.Cryptography.MD5CryptoServiceProvider..ctor()
at epinternal.a2..ctor(lw A_0)
at epinternal.ju.g()
at epinternal.ju.d(Boolean A_0)
at ExpertPdf.HtmlToPdf.PdfConverter.GetPdfBytesFromHtmlString(String htmlString)
at NetQoS.ReporterAnalyzer.WebSite.DefaultPage.NQPrint(HtmlTextWriter writer)

Cause

NFA does not support FIPS being enabled on the NFA Console server.

Environment

NFA All Versions

Resolution

It is likely a group policy that was pushed to the NFA Console server that may have enabled FIPS on the server, which NFA doesn't support.

There is a Windows Article on how to disable FIPS on the server in the link below:

https://docs.trendmicro.com/all/ent/sc/v3.0/en-US/cmcolh/t_fips.html

You can also disable this from the Registry by opening the registry editor and browse the following path. Make sure this registry subkey is set to 0: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\fipsalgorithmpolicy

You should restart All CA NFA and Netqos services, and run an IISRESET after making either of the changes above, then log out of NFA and back in and try again.