Spectrum Gateway Probe Not clearing alerts in either direction

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Article ID: 185330

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

We are seeing errors with Spectrum Gateway Probe sync for clears, both in UIM and Spectrum, clearing at one end does not translate to the other. Both manual and clear triggers are failing.

[main, spectrumgtw] (11) command not found, Received status (11) on response (for sendRcv) for cmd = 'get_running_state' 

FATAL [main, SpectrumGtwScheduler] Unable to shutdown scheduler.  

ERROR [main, SpectrumGtwJobsScheduler]  Exeption while stopping the job....org.quartz.SchedulerException: The Scheduler has been shutdown. 

ERROR [main, SpectrumGtwJobsScheduler] org.quartz.SchedulerException: The Scheduler has been shutdown. 

at com.nimsoft.vm.BaseProbe.restart(BaseProbe.java:387) 

at com.nimsoft.vm.BaseProbe.execute(BaseProbe.java:323) 

 FATAL [main, SpectrumGtwProbe] (11) command not found, Received status (11) on response (for sendRcv) for cmd = 'get_running_state' 

Cause

This problem using happens due to old cached items and clearing probe cache has helped resolve similar situations.

Environment

Release : 8.51

spectrumgtw 8.65 

Resolution

Clear the cache on spectrumgtw probe using the steps in the order listed below:

1: Deactivate below probes in this order
spectrumgtw probe
udm_manager
trellis
ems

2: Rename the spectrumgtw probe cache and ems db directories
Usually found under:
C:\Program Files (x86)\Nimsoft\probes\gateway\spectrumgtw\cache
C:\Program Files (x86)\Nimsoft\probes\service\ems\db

3: Re- Activate below probes in this order
ems
udm_manager
trellis
spectrumgtw probe

Additional Information

Regardless of the issue you may want to update to the latest version of the probe and latest service pack of UIM.
Please check our documentation below for probe compatibility with UIM and spectrum:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/spectrumgtw-spectrum-gateway/spectrumgtw-spectrum-gateway-release-notes.html

Latest hotfixes for UIM are found here:
https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html?r=2