We are missing a way to limit the maximum number of rows, users can export to Excel by leaving it up to the users that have access to the System Options page in the application administration pages. Currently, "Leave empty for no limit" is allowed on this field, which can lead to a large amount of data exhausting the application resources, causing an out of memory outage. There needs to be a setting in CSA where access can be more strictly controlled, to set the maximum Export to Excel rows that the System Option setting can be set to.
Steps to Reproduce:
Expected Result: A limit set in CSA is reached and user has exported only the reasonable amount of data in Excel
Actual Result: System crashes from an Out Of Memory error
Be sure to set a limit in the CA PPM application - Administration, System Options page.
In addition to the field on the application Administration pages, a limitation can now be configured in the CA PPM System Administration (CSA) application.
On Premise Customers: CSA configuration can be updated using the following steps. It is recommended to set the value no higher than 50,000 to prevent out of memory crashes.
Now that the CSA has a reasonable limit, this will prevent the system from crashing due to no limit specified from the CA Clarity PPM application Administration pages.
On Demand Customers: The limitation is fixed at 25,000.