Information on Singleton Daemons in a CA Service Desk Manager (SDM) Advanced Availability Environment

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

The SDM Advanced Availability(AA) an environment has one Background Server and at least one Standby Server and additional Application Servers. The Application Servers are much more self-dependent than "Secondary Servers" in a Conventional configuration, but still rely on the Background Server to perform certain tasks. These tasks that are performed exclusively by the Background Server are referred to as "Singleton Daemons".

This article provides a list of the Singleton Daemon processes in a CA SDM AA environment.

 

Environment

CA Service Desk 17.3 and higher, Advanced Availability configuration

Resolution

Time Management
animator_nxd

Database Cleanup
arcpur_srvr

Authentication
bopauth_nxd

Knowledge/ Search Engine
bpebr_nxd
bpeid_nxd
bu_daemon
keith_daemon
krc_daemon

Database KPIs
kpi_qry_daemon

External Directory Integration
ldap_virtdb

Inbound Email
pdm_maileater_nxd

Version Control Server
pdm_ver_nxd

SLA Time-to-Violation Prediction
ttv_nxd

Web Screen Painter
wsp_domsrvr
wsp_webengine

Additional Information

CA SDM Architecture for Advanced Availability