Supported upgrade paths to the latest version of Symantec Endpoint Protection 14.x

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Article ID: 185279

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Updated On:

Products

Endpoint Protection

Resolution

Note:

Generally, for Symantec Endpoint Protection versions earlier than the latest version, every version on the list before it is supported. However, you should confirm by referring to the release notes for your specific version.

Release notes, new fixes, and system requirements for all versions of Endpoint Protection

Symantec Endpoint Protection Manager and Windows client

The following versions of Symantec Endpoint Protection Manager and Symantec Endpoint Protection Windows client can upgrade directly to the current version:

  • 11.x and Small Business Edition 12.0 (Symantec Endpoint Protection clients only, for supported operating systems)

  • 12.1.x, up to 12.1.6 MP10

  • 14

  • 14 MP1

  • 14 MP2

  • 14 RU1

  • 14 RU1 MP1

  • 14 RU1 MP2

  • 14.2

  • 14.2 MP1

  • 14.2 RU1

  • 14.2 RU1 MP1

  • 14.2 RU2

  • 14.2 RU2 MP1

Mac client

The following versions of Symantec Endpoint Protection client for Mac can upgrade directly the current version:

  • 12.1.4 - 12.1.6 MP9

    The Mac client did not update for version 12.1.6 MP10.

  • 14

  • 14 MP1

  • 14 MP2

  • 14 RU1

  • 14 RU1 MP1

  • 14.2

  • 14.2 MP1

  • 14.2 RU1

  • 14.2 RU1 MP1

  • 14.2 RU2

  • 14.2 RU2 MP1

Note:

The Symantec Endpoint Protection client for Mac was not updated for 14.0.1 MP2.

Linux client

The following versions of Symantec Endpoint Protection client for Linux can upgrade directly to the current version:

  • 12.1.x, up to 12.1.6 MP9

    The Linux client did not update for version 12.1.6 MP10.

  • 14

  • 14 MP1

  • 14 MP2

  • 14 RU1

  • 14 RU1 MP1

  • 14 RU1 MP2

  • 14.2

  • 14.2 MP1

  • 14.2 RU1

  • 14.2 RU1 MP1

  • 14.2 RU2

  • 14.2 RU2 MP1

Symantec AntiVirus for Linux 1.0.14 is the only version that you can migrate directly to Symantec Endpoint Protection. You must first uninstall all other versions of Symantec AntiVirus for Linux. You cannot migrate a managed client to an unmanaged client.

Unsupported upgrade paths

You cannot migrate to Symantec Endpoint Protection from all Symantec products. You must uninstall the following products before you install the Symantec Endpoint Protection client:

  • The unsupported Symantec products Symantec AntiVirus and Symantec Client Security

  • All Symantec Norton™ products

  • Symantec Endpoint Protection for Windows XP Embedded 5.1

  • Versions of Symantec Endpoint Protection for Mac earlier than 12.1.4

You cannot upgrade Symantec Endpoint Protection Manager 11.0.x or Symantec Endpoint Protection Manager Small Business Edition 12.0.x directly any version of Symantec Endpoint Protection Manager 14. You must first uninstall these versions or perform an upgrade to 12.1.x before an upgrade to 14.x.

You cannot upgrade Symantec Endpoint Protection Manager 12.1.6 MP7 to version 14 because the database schema version in 12.1.6 MP7 is later than in 14. Instead, you must upgrade 12.1.6 MP7 to 14 MP1 or later.

Upgrading from 14 MP1 (14.0.2332.0100) to 14 MP1 Refresh Build (14.0.2349.0100) is not supported.

Downgrade paths are not supported. For example, if you want to migrate from Symantec Endpoint Protection 14.2.1.1 to 12.1.6 MP10, you must first uninstall Symantec Endpoint Protection 14.2.1.1.

If you have a build number but you are not sure how it translates to release version, see: