Symantec Remote Access Connector configuration file

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Article ID: 185198

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Symantec Remote Access Connector configuration file

The Symantec Remote Access Connector configuration file lets you add or modify the configuration details to enable the use of a third-party remote connection tool.

The configuration file is an XML-based file that has the following configuration details:

 

<?xml version="1.0" encoding="utf-8" ?>
	<remoteTools>
		<remoteTool Name="Bomgar">
			<API type="HTTP">
				<URL>https://support.example.com/api/client_script?type=rep&amp;operation=generate&amp;action=start_pinned_client_session&amp;search_string=</URL>
			</API>
		</remoteTool>
		<remoteTool Name="MSRDP">
			<API type="EXE">
                                 <exeFullPath>%windir%\system32\mstsc.exe</exeFullPath>
                                 <parameters>-v [HOSTNAME]</parameters>
			</API>
		</remoteTool>
	</remoteTools>

Table: The following table lists the tags used in the configuration file

Attributes

Description

remoteTool Name

You can provide a short name of the remote tool. The short name is seen in the right-click menu option when you try to access the remote tool from the Symantec Management Console.

Warning:

If this attribute is not present or the value is empty, the system will not import the configuration file and display an error.

API type

This tag describes the type of API connection. The values can be HTTP or EXE. For the HTTP type, you must provide the API URL for the third-party tool. If you update the third-party tool, you must verify the URL.

For Bomgar API URL, refer to the Bomgar API Programmer's Guide at the following location:

https://www.bomgar.com/docs/content/integrations/api/index.htm

For the EXE type, you must provide the full path of the remote tool that is available on the Notification Server computer. You can also add the path as an environment variable for ease of use. If you access Symantec Management Console from a different computer, ensure that the remote tool is installed on the computer.

The default file contains configuration for Microsoft® Remote Desktop Connection application.

Warning:

If this attribute is not present or the value is empty, the system will not import the configuration file and display an error.

 

See Creating the Remote Access Connector configuration file template.