About Symantec Remote Access Connector

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Article ID: 185197

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About Symantec Remote Access Connector

Symantec Remote Access Connector is an IT Management Suite 7.6 application that lets you configure and integrate a third-party remote connection tool such as Microsoft® Remote Desktop Connection or Bomgar™ Remote Support Solution with IT Management Suite. You can then use the third-party tool to connect to a client computer.

The Remote Access Connector tool has the following highlights:

  • You do not require a license to use the Remote Access Connector tool. However, you do require a license for the third-party remote connection tool that you want to integrate with IT Management Suite.

  • You can integrate more than one remote connection tool. The multiple tools can be accessed from the right-click option in Symantec Management Console.

    See Enabling right-click menu to use the Remote Access Connector options.

  • You can install Remote Access Connector individually or as a part of Client Management Suite.

For the first-time user

As a first-time user, you must perform the following actions to use the Remote Access Connector:

Table: Options for the first-time Remote Access Connector user

Actions

Topics

Create a configuration file based on the suggested template or modify the default file as per your requirements.

Import the updated configuration file to enable the right-click menu options in the Symantec Management Console.

See Symantec Remote Access Connector configuration file

See Creating the Remote Access Connector configuration file template

See Importing the Remote Access Connector configuration file

See Enabling right-click menu to use the Remote Access Connector options