Patch Management - Assessment failure on RedHat client

Products

• Patch Management Solution

Issue/Introduction

Assessment failure with error in [/opt/altiris/notification/nsagent/var/aex-client.log]

ERRO 2020-02-04 12:05:54.762      4079    4117224256  SWUAgent-AssessmentScanJobImpl > Failed to assessment scan: error: rpmdb: BDB0113 Thread/process 55985/139968947804224 failed: BDB1507 Thread died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery
error: cannot open Packages index using db5 -  (-30973)
error: cannot open Packages database in /var/lib/rpm
error: rpmdb: BDB0113 Thread/process 55985/139968947804224 failed: BDB1507 Thread died in Berkeley DB library
error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery
error: cannot open Packages database in /var/lib/rpm

Environment

ITMS 8.5

 

Cause

RPM database corruption. Software update agent is unable to retrieve list of installed packages.

Resolution

Issue description, resolution and diagnostic steps available at external article https://access.redhat.com/solutions/3330211