How are the Resolved Date/Resolved By fields populated on Risks and Issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How are the Resolved Date/Resolved By fields populated on Risks and Issues?
Both fields are blank on many issues and risks even if those are closed.

Cause

The Resolved date and Resolved By fields are automatically populated by the system when the Issue or Risk Status is set to Resolved.

Resolution

Only when the Status has been updated to Resolved is when those fields are populated.
If the Risk or Issue Status has been set to Closed and this was never set to Resolved previously, the fields will be blank.

Logical flow for Issues and Risks Statuses: Open > Work In Progress > Resolved > Closed

The Resolved Status is the key for the Resolved Date and Resolved By fields to be populated.