Failed to create persistent session in Session Services

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

We are having difficulty with validating authentication from Azure to SiteMinder using OpenID and we are observing below errors in the Policy server trace:

[02/17/2020][15:43:21.431][1044][7436][Sm_Auth_Message.cpp:4835][CSm_Auth_Message::SendReply][** Status: Not Authenticated. Failed to create persistent session in Session Services][][user_name][][OpenID Connect][OpenID Connect Realm][][][UserStore][sps_agent][][s269245/r3377][][][][][][][][][][Failed to create persistent session in Session Services][][Basic][][][][][][][user_name][][][06-3cb77408-43bf-436c-a824-94e4f5f27140][][][][][][][][][][][][][][][][]


 We have the session store enabled.  I can connect to it through the SiteMinder management console and through ODBC.  Is there a way to validate that the session store is working correctly? 

 

Cause

The Policy Server was not restarted after configuring and enabling the Session Store

Environment

SiteMinder

Component : R12.8

Resolution

Restarting the Policy Server after configuring and enabling the session store resolved the issue.