Failed to create persistent session in Session Services

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

We are having difficulty with validating authentication from Azure to SiteMinder using OpenID and we are observing below errors in the Policy server trace:

[02/17/2020][15:43:21.431][1044][7436][Sm_Auth_Message.cpp:4835][CSm_Auth_Message::SendReply][** Status: Not Authenticated. Failed to create persistent session in Session Services][][user_name][][OpenID Connect][OpenID Connect Realm][][][UserStore][sps_agent][][s269245/r3377][][][][][][][][][][Failed to create persistent session in Session Services][][Basic][][][][][][][user_name][][][06-3cb77408-43bf-436c-a824-94e4f5f27140][][][][][][][][][][][][][][][][]


 We have the session store enabled.  I can connect to it through the SiteMinder management console and through ODBC.  Is there a way to validate that the session store is working correctly? 

 

Cause

The Policy Server was not restarted after configuring and enabling the Session Store

Resolution

Restarting the Policy Server after configuring and enabling the session store resolved the issue.