Unable to access the Symantec Endpoint Threat Defense for Active Directory console and API

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Article ID: 185125

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Updated On:

Products

Endpoint Threat Defense for Active Directory

Issue/Introduction

The Threat Defense for Active Directory Web Server uses a self-signed certificate for implementing secure SSL communication to the Threat Defense for Active Directory API and console. The security enhancement in Google Chrome 80 does not allow the use of self-signed certificates. As a result, there is limited access to the Threat Defense for Active Directory API and the Threat Defense for Active Directory console cannot be accessed on Google Chrome 80.
 

Environment

This issue affects the following versions of Threat Defense for Active Directory:

  • Threat Defense for Active Directory v3.2
  • Threat Defense for Active Directory v3.3
  • Threat Defense for Active Directory v3.3.1

Resolution

Executing the following steps can help you access the Threat Defense for Active Directory console:

  • Access the Threat Defense for Active Directory console on another supported browser instead of Google Chrome 80.
    Threat Defense for Active Directory currently supports Microsoft Internet Explorer and Microsoft Edge browsers.
  • Use a customized version of Google Chrome portable in the Threat Defense for Active Directory server to access the console.
  • Install a Certificate Authorities signed certificate of the Threat Defense for Active Directory server.
    (Refer to the section Replacing web server SSL Certificate in the Symantec™ Endpoint Threat Defense for Active Directory Administration Guide to install the certificate.)