Touchdown End-of-Life, End-of-Availability, and End-of- Support announcement

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Article ID: 185121

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Updated On:

Products

TouchDown

Issue/Introduction

Symantec hereby informs you that we will be discontinuing the availability of Touchdown by Symantec. This letter details the key dates that may be of importance to you.'

Resolution

Current Product Replacement Product
Touchdown by Symantec (Android) No Replacement
Touchdown by Symantec (iOS) No Replacement

End of support

Symantec Corporation will End of Life (“EOL”) the product(s) identified in this notification including any Maintenance Packs (MPs) and/or patches for each version, in all released languages.

Technical support and content updates for customers with current Email-only Support, Basic Maintenance Support or Essential Support will be available according to the dates in the said table. This notice describes the timelines for the delivery of support services for these products that have reached their EOL.

Touchdown by Symantec Version End of Life End of Standard Support End of Extended Support / End of Support Life
Touchdown by Symantec (Android) 9.x July 3, 2017 July 2, 2018 July 2, 2018
Touchdown by Symantec (iOS) 8.x July 3, 2017 July 2, 2018 July 2, 2018

Technical support

Symantec Corporation will End of Life the Product(s) identified in this notification including any Maintenance Packs and/or patches for each version, in all released languages.

Technical support and content updates for customers with current Maintenance Support will be available according to the dates listed in the table below. This notice describes the timelines for the delivery of support services for these products that have reached their End of Life.

Note: Symantec Touchdown applications available on Apple app store and Google Play will continue to be available for download by current licensees of the product.

For more information regarding the services provided in Limited Support, and Content Updates, please refer to the Symantec Enterprise Technical Support Policy at the link below or, alternatively, contact your Symantec Account Manager:

http://www.symantec.com/docs/TECH236428

To receive timely notification on updates and the support lifecycle for your Symantec product please sign up at the following link to receive Symantec Technical Support

News bulletins

http://www.symantec.com/docs/HOWTO31128

We would also recommend that you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.

Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager.