HOT FIX: Schedules missing after upgrade to Data Loss Prevention 15.5 and 15.5 MP1

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Article ID: 185111

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Updated On:

Products

Data Loss Prevention Enforce Data Loss Prevention Network Discover

Issue/Introduction

Scheduled actions created prior to upgrading do not work after upgrading to Symantec Data Loss Prevention 15.5 and 15.5 MP1. After upgrading to version 15.5 or 15.5 MP1, users are not be able to see schedules that were created before the upgrade.

Scheduled actions include:

  • Discover scans
  • Incident deletion
  • Profile indexing
  • Dashboard reports delivery
  • Classification taxonomy imports

Environment

DLP Endpoint Agent 15.5 and 15.5 MP1

Resolution

This issue was fixed by the release of 15.5 MP2.

A hot fix is available to address this issue, which must be applied to version 15.5 MP1.

The hot fix will enable users to see schedules created in previous versions as well as those created when using versions 15.5 and 15.5 MP1.

Both new installations of version 15.5 and upgraded instances of 15.5 (including instances upgraded to 15.5 MP1) require application of the hot fix.

To apply the hot fix to version 15.5 MP1, download Hotfix_15.5.0108.01001_Server.zip from MySymantec and follow the instructions in the ReadMe within the ZIP file.