The MIME decoding is not correct on the ATP:Email events

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Article ID: 185087

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Updated On:

Products

Endpoint Detection and Response Email Threat Detection and Response

Issue/Introduction

The "Subject" and "FileName" field in Advanced Threat Protection (ATP) Manager or Symantec Endpoint Detection and Response (SEDR) Manager > Search > Database > Events > Email Malicious events are not MIME decoded for Japanese characters and are not correctly displayed,

 

Resolution

Symantec is aware of this issue and a fix will be provided in a future release of SEDR or ATP:Email service
This document will be updated with the information when confirmed.