AV Engines and Patterns not updating

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Article ID: 185084

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Updated On:

Products

Content Analysis Software - CA Advanced Secure Gateway Software - ASG

Issue/Introduction

Nothing happens when attempting to manually update with "Update All Now" & "Force Update All Now".

Cause

Setting Content Analysis > Statistics > Historical Requests to a high value can cause performance issues as well as causing issues updating the engine and patterns.

Resolution

Set Historical Requests to the default value of 50. The device may need a reboot to start downloading patterns again.