Using Encryption Desktop Email with Citrix XenApp

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Article ID: 185081

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Updated On:

Products

Desktop Email Encryption Encryption Management Server

Issue/Introduction

You wish to use Encryption Desktop Email encryption with Citrix XenApp Server.

Environment

  • Symantec Encryption Desktop 10.4.1 and above.
  • Symantec Encryption Management Server 3.4.1 and above.
  • Windows Server 2012 R2 Datacenter (64-bit).
  • Citrix XenApp Server 7.9.

Resolution

To enable access to the Encryption Desktop Email feature through Citrix XenApp, make sure that you publish the following applications through the delivery group:

  • Windows Explorer (to save and upload email attachments)
  • Symantec Encryption Desktop
  • Microsoft Outlook 2013 or Microsoft Outlook 2016

When users access the published Encryption Desktop application for the first time, they will be prompted to enroll. This is a mandatory step to gain access to the Encryption Desktop Email feature.

Following enrollment, users must launch the published Microsoft Outlook application and then configure their email account.