How to skip OS version verification within SIM?

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Article ID: 185078

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

In case it is needed to skip OS verification done by SIM (Symantec Installation Manager), due to messages like these:

Process: SymantecInstallationManager (1468)
Thread ID: 1
Module: SymantecInstallationManager.exe
Source: Symantec.Installation.UI.MainForm.IsSupportedOsForArchitecture
Description: Unsupported 64-bit OS (Windows Server 2012 Datacenter )--only
package building capability enabled.



Process: SymantecInstallationManager (1468)
Thread ID: 1
Module: SymantecInstallationManager.exe
Source: Symantec.Installation.UI.MainForm.PerformConditionalWizardLaunch
Description: OS not supported. Launching wizard for create package


Process: SymantecInstallationManager (1468)
Thread ID: 1
Module: SymantecInstallationManager.exe
Source: Symantec.Installation.Automation.Output.ReportInfo
Description: Creating SimWizardContext for mode 'CreatePackage'

 

Cause

Known issue. This has been addressed by:

Disabled auto-launch of package creation wizard in the case when SIM is installed on an incompatible OS version.

This is not a product installation but a package creation wizard.

Resolution

You could try the following (if you know for sure the OS version mentioned is supported):

To allow installation following DWORD registry entry can be created:

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\EnableInstallOnUnsupportedOS = 1
 

However, for obvious reasons, it is recommended no to be used without understanding the possible risks of an unsupported OS version (in order to avoid future unexpected behavior).