Factory reset Management Center

Products

• Management Center

Issue/Introduction

The recommended way to factory default Management Center(MC) is by running "restore-defaults factory-defaults" via serial console or host console if you are using Virtual Appliance.

You need to factory default an S400 unit via serial console because of the following scenarios :

• Lost console credentials to Management Center
• Reboot loop happening caused by invalid/corrupted configuration
• Unable to SSH to Management Center caused by Access Control List

Resolution

For Hardware Base (e.g. MC-S400), connect the serial console set up serial console terminal emulation settings:

Baud rate: 9600 bps 
Data bits: 8
Parity: none 
Stop bits: 1
Flow control: none

 

For Management Center Virtual Machine, on your VM host you can connect to the console on the VM guest.

For example,  KVM  VM host command:

virsh console <VM name>

Check your VM host documentation or engage your VM host administrator to get access VM guest console.

Once you are connected to the serial console:

Power cycle the MC.

When the device starts to boot, hit the space bar to enter boot mode:

Blue Coat UEFI Boot v4.14.195104

This machine has the following bootable systems:

>1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201

    Created:     Friday Jan 31 2020 14:49:48 14:49:48 UTC

    Last-boot:  Monday February 31 2020 05:16:52 UTC, FAILED

    Attributes: Signed

 2: Version: Blue Coat Management Center 2.3.3.1, Release id:  242953

    Created:    Tuesday February 19 2019 23:43:12 UTC

    Last-boot:  Sunday February 30 2020 00:23:30 UTC, FAILED

    Attributes: Signed

The default boot system is:

 1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201

Press the space key to select an alternate system to boot.

Seconds remaining until the default system is booted: 5

Hit space bar on your keyboard

Type "r" to restore to factory default and then select next boot image:

Seconds remaining until the default system is booted: 4

System number:

 

Type "r"

Type "y" when you see this message on screen:

 

WARNING: The system will be marked for re-initialization. Booting a supported

system image will cause the system to re-initialize and result in loss of all

configuration and log information upon next boot. Furthermore, configuration

will have to be done while physically situated at the appliance. Proceed with

extreme caution. Continue with system re-initialization? (y/n)[n]:

Choose the default system you want MC to boot up from. For this example, we chose to boot from system image 1

This machine has the following bootable system:

>>1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201

    Created:    Friday Jan 31 2020 14:49:48 UTC

    Last-boot:  Monday February 31 2020 05:16:52 UTC, FAILED

    Attributes: Signed

 2: Version: Blue Coat Management Center 2.3.3.1, Release id:  242953

    Created:    Tuesday February 19 2019 23:43:12 UTC

    Last-boot:  Sunday February 30 2020 00:23:30 UTC, FAILED

    Attributes: Signed

The default boot system is:

 1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201

**************************** WARNING ****************************

Booting a supported system image will cause the system to

re-initialize itself to factory defaults on next boot. Press 'r'

'R' if you wish to preserve the system's current configuration.

*****************************************************************

System number: 1

After selecting the system image, the following messages (or similar messages) will be seen:

haveged: haveged starting up

Restoring box to factory state. This will delete all customer data.    

Factory state restored.                                        

Note:  The message "Restoring box to factory state. This will delete all customer data." indicates you successfully restored the unit to factory default.  If you do not see this message repeat the steps.   

Set up and configure Management Center

You can log terminal output during the setup and configuration of Management Center for future reference.

 Once the unit has booted, choose "2) Setup console".  

-------------------------- MENU ---------------------------

1) Command Line Interface

2) Setup console

Follow the instructions on the screen to configure the IP, subnet mask, Default Gateway, DNS, Console password and enable password.  

Refer to Management Cente Documentation if you need further guidance.