Factory reset Management Center

Products

• Management Center

Issue/Introduction

You need to factory default an S400 unit via serial console because of the following scenarios :

• Lost console credentials to Management Center
• Reboot loop happening caused by invalid/corrupted configuration
• Unable to SSH to Management Center caused by Access Control List

Resolution

The way to factory default Management Center(MC) is by running "restore-defaults factory-defaults" via serial console or host console if you are using Virtual Appliance.

For Hardware Based (e.g. MC-S400), connect the serial console set up serial console terminal emulation settings:

Baud rate: 9600 bps 
Data bits: 8
Parity: none 
Stop bits: 1
Flow control: none

For Management Center Virtual Machine, on your VM host you can connect to the console on the VM guest.

For example,  KVM  VM host command:

virsh console <VM name>

Check your VM host documentation or engage your VM host administrator to obtain access to the VM guest console.

Once you are connected to the serial console on either the HW device or virtual machine

1. Power cycle the MC

2. When the device starts to boot, hit the space bar to enter boot mode:

   • Blue Coat UEFI Boot v4.14.195104
   • This machine has the following bootable systems:
   • >1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201
   •     Created:     Friday Jan 31 2020 14:49:48 14:49:48 UTC
   •     Last-boot:  Monday February 31 2020 05:16:52 UTC, FAILED
   •     Attributes: Signed
   •  2: Version: Blue Coat Management Center 2.3.3.1, Release id:  242953
   •     Created:    Tuesday February 19 2019 23:43:12 UTC
   •     Last-boot:  Sunday February 30 2020 00:23:30 UTC, FAILED
   •     Attributes: Signed
   • 
     The default boot system is:
   •  1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201
   • Press the space key to select an alternate system to boot.
   • Seconds remaining until the default system is booted: 5

3. Hit the <space bar> on your keyboard

4. Type "r" to restore to factory default and then select next boot image then you will see the following messages:

   • Seconds remaining until the default system is booted: 4
   • System number:

5. Type "y" when you see this message on screen:

   • WARNING: The system will be marked for re-initialization. Booting a supported
   • system image will cause the system to re-initialize and result in loss of all
   • configuration and log information upon next boot. Furthermore, configuration
   • will have to be done while physically situated at the appliance. Proceed with
   • extreme caution. Continue with system re-initialization? (y/n)[n]:

6. Choose the default system you want MC to boot up from. For this example, we chose to boot from system image 1

   • This machine has the following bootable system:
   • >>1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201
   • Created:    Friday Jan 31 2020 14:49:48 UTC
   • Last-boot:  Monday February 31 2020 05:16:52 UTC, FAILED
   • Attributes: Signed
   • 2: Version: Blue Coat Management Center 2.3.3.1, Release id:  242953
   • Created:    Tuesday February 19 2019 23:43:12 UTC
   • Last-boot:  Sunday February 30 2020 00:23:30 UTC, FAILED
   • Attributes: Signed
   • The default boot system is:
   • 1: Version: Blue Coat Management Center 2.4.1.1, Release id: 247201
   • **************************** WARNING ****************************
   • Booting a supported system image will cause the system to
   • re-initialize itself to factory defaults on next boot. Press 'r'
   • 'R' if you wish to preserve the system's current configuration.
   • *****************************************************************
   • System number: 1

7. After selecting the system image, the following messages (or similar messages) will be seen:

   • haveged: haveged starting up
   • Restoring box to factory state. This will delete all customer data.   
   • Factory state restored.
     • Note:  The message "Restoring box to factory state. This will delete all customer data." indicates you successfully restored the unit to factory default.  If you do not see this message repeat the steps.

8. Set up and configure Management Center. You can log terminal output during the setup and configuration of Management Center for future reference.

9. Once the unit has booted, choose "2) Setup console". 

   • -------------------------- MENU ---------------------------
   • 1) Command Line Interface
   • 2) Setup console

10. Follow the instructions on the screen to configure the IP, subnet mask, Default Gateway, DNS, Console password and enable password.  

Refer to Run the Initial Configuration Wizard if you need further guidance.