Error: "Could not access Cynic license server" with status_check command

Products

• Endpoint Detection and Response Cloud
• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

The status_check command in the command line interface (CLI) of Symantec Endpoint Detection and Response (SEDR) returns the message "Could not access Cynic license server" for the Cynic licensing server or the URL api.us.dmas.symantec.com.

Resolution

This issue is resolved in SEDR 4.3 and later.

There is no impact to Cynic functionality on older software versions, but the error will persist.