Error: "Could not access Cynic license server" with status_check command

Products

• Endpoint Detection and Response Cloud
• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

The status_check command in the command line interface (CLI) of Symantec Endpoint Detection and Response (SEDR) returns the message "Could not access Cynic license server [https://api.us.dmas.symantec.com]" for the Cynic licensing server or "Could not access Breach Detection server [https://api-gateway.symantec.com]."

Resolution

This issue is resolved in SEDR 4.3 and later.

There is no impact to functionality on older software versions, but the error will persist.