[ALERT] RapidRelease Updates via FTP no longer available after December 21st, 2019

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Article ID: 185061

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Updated On:

Products

Protection Engine for Cloud Services Protection for SharePoint Servers Mail Security for Microsoft Exchange Protection Engine for NAS

Issue/Introduction

Severity

Warning

Description

As of December 21st, 2019, RapidRelease Updates via FTP are no longer available for Symantec Protection Engine or Mail Security for Microsoft Exchange.

Resolution

Action Required

Mail Security for Microsoft Exchange

Update Mail Security for Microsoft Exchange to minimum version 7.5.6, or apply the hotfix attached at How to change Mail Security for Microsoft Exchange RapidRelease updates to use HTTP for download instead of FTP.

Protection Engine and Protection for SharePoint Servers

Update to minimum SPE version 7.9.0 to switch to HTTP for RapidRelease updates, or apply one of the hotfixes below.

Version

Platform

KB version

SPE 7.0.5

Windows

https://support.symantec.com/us/en/article.TECH255577.html

Linux

SPE 7.5.5

Windows

https://support.symantec.com/us/en/article.TECH255560.html

Linux

Solaris

SPE 7.8.1

Windows

https://support.symantec.com/en_US/article.TECH255545.html

Linux