When attempting to run Altiris Profiler after an upgrade, the launch fails with error: "windows cannot access the specified device, path, or file"
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Article ID: 185053
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Updated On:
Products
IT Management Suite
Issue/Introduction
After performing an upgrade, when attempting to run Altiris Profiler, LogViewer, or another diagnostic programs or utilities, the following error box pops up:
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
Environment
Management Platform 8.x
Cause
Sometimes the Read & Execute permission is lost in the folder structure for "Authenticated Users" as shown here:
Resolution
In Windows Explorer browse to "...\Program Files\Altiris\Diagnostics" (or wherever the program that fails to launch resides).
Right-click on the folder and select "Security"
If the permissions for "Authenticated Users" is set to "List folder contents" and or "Read", click edit and Add "Read & execute".
Finally, go into "Advanced" and select "Change Permissions", select "Authenticated Users" then enable the box "Replace all child object permission entries with inheritable permission entries from this object"
Apply.
Note: In case you can't add the mentioned permissions to "Authenticated Users", a workaround is to copy the following files from "...\Program Files\Altiris\Diagnostics" to the Desktop: