When attempting to run Altiris Profiler after an upgrade, the launch fails with error: "windows cannot access the specified device, path, or file"

Products

• IT Management Suite

Issue/Introduction

After performing an upgrade, when attempting to run Altiris Profiler, LogViewer, or another diagnostic programs or utilities, the following error box pops up:

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Environment

Management Platform 8.x
 

Cause

Sometimes the Read & Execute permission is lost in the folder structure for "Authenticated Users" as shown here:

Resolution

1. In Windows Explorer browse to "...\Program Files\Altiris\Diagnostics"  (or wherever the program that fails to launch resides).
2. Right-click on the folder and select "Security"
3. If the permissions for "Authenticated Users" is set to "List folder contents" and or "Read", click edit and Add "Read & execute".
4. Finally, go into "Advanced" and select "Change Permissions", select "Authenticated Users" then enable the box "Replace all child object permission entries with inheritable permission  entries from this object"
5. Apply.

Note: In case you can't add the mentioned permissions to "Authenticated Users", a workaround is to copy the following files from "...\Program Files\Altiris\Diagnostics" to the Desktop:

• Profiler.exe.config
• Profiler.exe
• Interop.SHDocVw.dll