After performing an upgrade, when attempting to run Altiris Profiler, LogViewer, or other diagnostic programs or utilities-- the following error box pops up:
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
Management Platform 8.1x, 8.5x
Sometimes the Read & Execute permission is lost in the folder structure for "Authenticated Users".
Note: In case you can't add the mentioned permissions to "Authenticated Users", a workaround is to copy the following files from "...\Program Files\Altiris\Diagnostics" to the Desktop: