Ghost Solution Suite Release Update installation failure with Symantec Endpoint Protection version 14 or other third-party antivirus software

Products

• Ghost Solution Suite

Issue/Introduction

Issue: 

Ghost Solution Suite Release Update installation failure for a domain user in a set up with Symantec Endpoint Protection version 14 or other third-party antivirus software.

Resolution

Environment: 

SEP14 is installed with latest signatures.

 

Upgrade from	Upgrade To	Error displayed	Workaround
GSS 3.2 - GSS 3.2 RU3	GSS 3.2 RU5	Creating dbinstaller.log in the specified path failed due to the following error: The system cannot find the device specified. Note: The error is displayed when the installer is attempting to complete the database changes and all the other installation steps are completed successfully.	Run the following SQL statement on the GSS Database: alter table dbo.image_task ADD image_partition tinyint
GSS 3.2 RU4	GSS 3.2 RU5	Creating dbinstaller.log in the specified path failed due to the following error: The system cannot find the device specified. Note: The error is displayed when the installer is attempting to complete the database changes and all the other installation steps are completed successfully.	Ignore the error and continue with the installation
GSS 3.2 - GSS 3.2 RU6	GSS 3.2 RU7	Failed to Connect with the SQL Server.  Check the Firewall and Antivirus settings and retry.  For more information, check the dbinstaller.log.	Install SQL 11 Native SQL Driver https://www.microsoft.com/en-us/download/details.aspx?id=50402