You may need to reset the Administrator password in the following scenarios:
When importing the Clarity 13.3 BIAR files CA_Clarity_Universes_Oracle.biar or CA_Clarity_Universes_MSSQL.biar, the BOXI Admin password gets reset if Administrators/Everyone user groups or Administrator user gets copied over from the BIAR.
Or you may have forgotten/locked your password and need resetting it for Administrator.
Please make sure you reset the password to something else than blank both in CMC and Clarity CSA in order for Clarity to connect to the reporting server correctly. A restart of Clarity services will also be needed if you modify the password in CSA.
Release: ESPCLA99000-13.3-Clarity-Extended Support Plus