Employee interface to allow creating incidents and Requests
Article ID: 18502
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
Customer logged into Service Desk using an employee interface and cannot open an incident. The only option is to create requests.
Environment
Release: 12.6 and higher
Component: CA Service Desk Manager
Resolution
Please follow these steps:
- Login with an Administrator userid.
- Go to "Administration" tab.
- Options Manager -> Request Mgr
- Select the option "employee_intf_incident_support" and change the value from "Request Only" to "Both Incident and Request [IncidentandRequest]".
- Restart the Service Desk service.
Feedback
Yes
No
Powered by
