Data Loss Prevention Pack for IT Analytics and Symantec Endpoint Protection Pack for IT Analytics EOA for Symantec Management Platform (SMP)

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Article ID: 185015

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Updated On:

Products

IT Analytics IT Management Suite Client Management Suite Server Management Suite

Issue/Introduction

Data Loss Prevention Pack (DLP) for IT Analytics and Symantec Endpoint Protection (SEP) Pack for IT Analytics EOA

What is happening?

Symantec is announcing the end-of-availability (EOA) for the Data Loss Prevention Pack for IT Analytics and Symantec Endpoint Protection Pack for IT Analytics beginning on April 3, 2017.

Specifically this affects the IT Analytics installation using Symantec Installation Manager together with the Symantec Management Platform (SMP). Starting from 8.1 version of the SMP, if you upgrade or perform clean 8.1 version installation, the DLP and SEP content packs for IT Analytics will no longer be available.

Resolution

What does Symantec recommend as a replacement for DLP and SEP packs for IT Analytics?

Symantec is recommending that customers install the standalone versions of DLP and SEP pack for IT Analytics.

Where can the customers get the standalone DLP and SEP content packs for IT Analytics?

  • Standalone SEP content pack for IT Analytics.

You can find the standalone SEP content pack for IT Analytics in the Tools folder of the Symantec Endpoint Protection installation file that you download from MySymantec.

The ITAnalytics folder contains the SEP content pack msi and user documentation.

  • Standalone DLP content pack for IT Analytics.

You can download the standalone DLP content pack for IT Analytics zip file from the Data Loss Prevention product list directly at MySymantec.

The following videos provide information on how to install the standalone IT Analytics Server with the Symantec Data Loss Prevention content pack and on how to work with the IT Analytics Server Cube Browsers for Symantec Endpoint Protection and Data Loss Prevention users:

Installing IT Analytics Server and Symantec Data Loss Prevention Content Pack

IT Analytics Server Cube Browser for Symantec Endpoint Protection Users

IT Analytics Server Cube Browser for Symantec Data Loss Prevention Users

How does this announcement affect existing DLP and SEP pack for IT Analytics users, who want to upgrade to SMP version 8.1?

If you have DLP and SEP packs for IT Analytics installed in your environment, you will have to uninstall them before upgrading to SMP version 8.1.

What about Client Server Management Pack and ServiceDesk Pack for IT Analytics?

No changes have been introduced to the Client Server Management Pack for IT Analytics and ServiceDesk Pack for IT Analytics support.

Who should I contact with questions?

For any questions, please contact Symantec Customer Support or call Customer Care. For specific country offices and contact numbers, please visit www.symantec.com.