Windows 10 Full Support statement

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Article ID: 185010

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

IT Management Suite build 7.6 HF4

Starting from IT Management Suite 7.6 HF4, Symantec Management Platform and related solutions support the management of Windows 10.

Resolution

List of supported solutions

IT Management Suite provides support for the following client computers:

  • Windows 10 x86
  • Windows 10 x64

Following are the tested and supported components and functionality of IT Management Suite 7.6 HF4 on Windows 10 client computers:

  • Symantec Management Agent
  • Inventory Solution
  • Deployment Solution
  • Patch Management Solution
  • Power Scheme
  • Real-time System Management
  • Software Management Solution
  • Symantec Endpoint Protection Integration (SEPIC)
  • Task Management
  • Symantec Workflow

The following site-server functionality is supported on Windows 10

  • Package server
  • Task server
  • Network Boot Service

Note:

The components and solutions that are not explicitly listed in the list are not supported. The usage of those might lead to undesirable outcomes.

Known limitations

The known limitations of Windows 10 client computers are as follows:

  • Deployment Solution 
  • Task Server 
  • Notification Server 
  • Network Discovery 
  • Virtual Machine Management 
  • Workflow Solution 
  • Symantec Workspace Streaming 

Table 1-1                     Known limitations for Deployment Solution

Issue

Description

For Windows 10, Start and Search options are disabled.

For Windows 10, Start and Search options are disabled in the following scenarios:

  • When a client computer boots into production after completing a Windows 10 Sysprep task.
  • After deploying a Windows 10 Sysprep image on a client computer.

For more information refer to the following forum article:

Windows 10 Image - Customize in Audit Mode with Sysprep

Unable to add Surface Pro 3 ethernet drivers to the Preboot database.

WinPE is not able to load the Surface Pro 3 ethernet drivers that are added to the Preboot database.

After Windows 10 scripted install OS task is run, the computer name is not retained.

 

After Windows 10 scripted install OS task is run, the computer name is not retained when the token @CompName is used.

 

Table 1-2                     Known limitations for Task Server

Issue

Description

Unable to install Task Server on Windows 10.

Task Server cannot be installed on a computer that has Windows 10.

 

Table 1-3                     Known limitations for Notification Server

Issue

Description

The Control Service State task displays an error on the Notification Server computer.

The Control Service State task returns a successfully completed status to the Notification Server computer and Task History, but the following error message is logged on Notification Server:

"Unable to start the service. The Windows error was 1079 - The account specified for this service is different from the account specified for other services running in the same process."

The Run Script task fails after getting interrupted by the Reset Agent activity.

If the Reset Agent activity interrupts the Run Script task, the task fails and returns the error code -1002 on the client computer.

Restart task fails.

If a user is logged on as a non-administrator on the Task Server, and the computer has an active screensaver, the Restart task sent from Notification Server does not run on the computer.

The Find a file task is not able to search for files.

The Find a file task is unable to search for files on a client computer that has Windows 10.

The Requirements field on the Add/Remove Services dialog box does not include Windows 10.

The Requirements field on the Add/Remove Services dialog box does not include Windows 10.

 

Table 1-4                     Known limitations for Network Discovery

Issue

Description

Incorrect computer operating system is displayed.

A Network Discovery task that uses SNMP protocol to discover SNMP-enabled devices displays incorrect operating system for the computers that have Windows 10.

 

Table 1-5                     Known limitations for Virtual Machine Management

Issue

Description

Windows 10 is not listed in the Create Virtual Machine dialog box.

Windows 10 is not listed in the OS Version option on the Create Virtual Machine dialog box.

Workaround:

Select Windows 8 as the OS Version and then proceed to install Windows 10.

 

Table 1-6                     Known limitations for Workflow Solution

Issue

Description

Microsoft Edge Reading view is not supported.

Microsoft Edge Reading view is not supported. Use the normal mode to view Process Manager and Workflow pages

An access denied error is displayed while opening project packages.

An access denier error is displayed while opening project packages containing some DLL files that were created in the earlier build. Workflow Solution fails to copy or create the DLL files in the customlib directory.

Workaround:

For the logged on user, manually grant access to the Symantec install directory.

Published web form does not open in the Microsoft Edge browser.

If the base URL contains host name, the published web form does not open in the Microsoft Edge browser.

Workaround:

Open the URL in Internet Explorer 11 or use that fully qualified host name, IP address, or local host in the base URL.

 

Table 1-7                     Known limitations for Symantec Workspace Streaming

Issue

Description

Symantec Workspace Streaming Agent does not work.

Symantec Workspace Streaming Agent is not supported on Windows 10.